Custom & tax
Because of the relative novelty of the technology and the possible relationship to tobacco laws and medical drug policies, e-cigarette legislation are currently pending in many countries. We appreciate you doing a research about import risks on your local country firstly.
The customer is responsible for all customs issues including tariffs, taxes, import laws and item seizures in destination country.
Our practice to help clear customs.
Generally, there will be a package list inside the parcel. It is a complete list of items we sent, it will also instruct you how we packed. This package list can be removed if you leave an message or payment note to remind us of it.
Generally, we don't declare any parcel as "e-cigarette", we declare an unrelated name, we don't attach any Proforma Invoice in the parcel. We also mark a lower value to avoid tax. If you want us to mark certain amount, feel free to leave an order message before you submit your order.
If you have special packing or declaration instructions, please leave an message in order message box or payment note to let us know, we would like to follow your instruction and we will also give you our suggestion.
Kindly note that we have made some changes with the declare information due to the more and more strict rules.
Orders seized by customs
If your customs need us to offer Proforma Invoice to clear customs, please contact us, we will send you as soon as possible.
If your order is seized by your customs unfortunately, please require them to return the parcel to the sender in the same tracking number, it won't cause any costs to you. As soon as we receive your parcel, we will refund you the goods cost or re-ship your order on receiving your shipping fee.
We are not responsible for products being confiscated by the Customs in your countries.